Can we change or cancel our reservation?
Jusqu’à 7 jours avant la date réservée, vous pouvez modifier votre réservation (la date, l’heure, le choix du jeu) en nous appelant on +33 1 48 04 89 73 (8-10 rue Blondel) or on +33 1 75 51 56 84 (55 boulevard Saint-Martin). We will do our utmost to accommodate your modification based on availability.
You can also change the number of participants (within the maximum limits) up until the beginning of the game: if for example you have reserved for 2 people - more players can come, and we can invoice the difference when you arrive. If however you have reserved for 6 and only 2 or 3 come, we will not, unfortunately, be able to reimburse you. So invite your friends to make up the group!
If you are not certain about the number of players when you do the reservation, reserve for 2 and pay the difference on site the D day.
The Escape Game is a « live » activity, like a show, if you cancel, unfortunately we will not be able to reimburse you. The best thing to do is either change the date or send your friends instead!